Privacy Policy

1. Who We Are

This website is operated by Offerquestline Canada Inc., a luxury hotel business located at 1128 W Georgia Street, Vancouver BC V6E 0A8, Canada. For privacy questions, please email offerquestline@gmail.com.

2. Information We Collect

When you use our contact or booking forms, we may collect your name, email address, phone number, travel dates, room preferences, and any additional requests you choose to provide. We also collect basic technical information such as browser type and IP address to ensure website security and performance.

3. How We Use Your Information

We use your information solely to respond to enquiries, process reservation requests, provide hotel services, and improve our website. We do not sell or rent your personal information to third parties. We do not create gambling accounts or handle gambling transactions.

4. Legal Basis and Retention

Your information is processed to fulfill our contract with you and to comply with legal obligations. We retain enquiry and reservation records only as long as necessary for business, accounting, and legal purposes, after which they are securely deleted or anonymised.

5. Cookies and Tracking

We use a minimal cookie consent system and local storage to remember your cookie preference across pages. We do not use third-party advertising trackers. See our Cookie Policy for more details.

6. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. No system is completely secure, and we encourage you to use strong contact details when reaching out.

7. Your Rights

Under Canadian privacy law, you may request access to, correction of, or deletion of your personal information. To make a request, contact us at offerquestline@gmail.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and significant changes will be communicated where required by law.